Privacy Policy

01 About MyTravelling

MyTravelling is an independent railway information and travel utility platform designed to help users access train-related information through a convenient digital interface. Currently, MyTravelling provides informational services including:

• PNR Status information
• Train search, schedules and route information
• Train fare information
• Railway station information
• Train running and related railway information where available

No Ticket Booking: MyTravelling currently does not provide train ticket booking services. We do not sell or issue railway tickets, process railway reservations, collect ticket payments, or act as an online railway ticketing agent.

02 Independent Platform and Railway Information Source

Railway-related information displayed on MyTravelling may be obtained through third-party railway information services or APIs. The availability, accuracy, timing, and completeness of information may depend on the third-party information provider and the underlying railway data.

03 Information We Collect

Depending on how you use MyTravelling, we may collect limited information necessary to operate and improve our services.

3.1 Mobile Number

MyTravelling may require your mobile number when you create an account or access certain features. Your mobile number may be used for:

• Account registration and user identification
• Login authentication & sending One-Time Passwords (OTP)
• Account security and preventing unauthorized access
• Providing service-related notifications where applicable

We do not use your mobile number for unrelated purposes without an appropriate legal basis or your consent where required.

04 OTP and Mobile Number Verification

MyTravelling uses SMS-based One-Time Password (OTP) verification. When you request verification, an OTP may be sent to the mobile number entered by you.

Security Advice: You should enter the OTP only within the MyTravelling application or website. Never share an OTP with another person through calls, SMS, email, or social media. MyTravelling representatives will never ask you for an OTP.

05 Railway Search and Query Information

When you use railway information features, you may provide information such as: PNR number, train number/name, source/destination station, journey date, station codes, and search queries. This information is processed strictly to retrieve and display the requested railway details.

06 PNR Information

If you use the PNR Status feature, you may enter your 10-digit PNR number. The PNR number is used to request corresponding railway status through third-party APIs. MyTravelling does not use PNR info to book tickets or process payments.

07 Device and Technical Information

When you access MyTravelling through a mobile device or web browser, certain technical information may be automatically collected by our systems or service providers:

• Device type, model, and manufacturer
• Operating system and version
• Application version and browser type
• IP address and approximate technical location
• Date, time, access logs, network type
• Crash logs and performance monitoring data

08 Cookies and Similar Technologies

The MyTravelling website may use cookies or similar technologies to maintain website functionality, remember preferences, improve security, and analyze performance. You may control or disable cookies through your browser settings.

09 Analytics and Performance Information

We may use analytics or monitoring tools to understand feature usage, crash diagnostics, session duration, and general performance in aggregated form to continually improve user experience.

10 How We Use Information

• Account & Auth: Creating accounts, verifying phone numbers with OTP, protecting against fraud.
• Railway Services: Processing train searches, timetable queries, and live status lookups.
• Security & Integrity: Detecting suspicious traffic, abuse, scraping, and technical vulnerabilities.
• Support: Responding to inquiries and troubleshooting issues.
• Legal Compliance: Complying with applicable laws, regulations, and lawful government requests.

11 Payment Information

12 Sharing of Information

We do not sell or rent your personal information. Information is shared solely with trusted service providers necessary to operate the Platform:

• SMS Providers: For delivering OTP verification text messages.
• Railway API Providers: Transmitting search parameters to fetch train status and schedules.
• Cloud & Hosting: Secure infrastructure and database providers.
• Legal Authorities: Only where strictly required by applicable law, court order, or lawful government mandate.

13 Third-Party Railway Information APIs

MyTravelling uses third-party railway information services/APIs. We do not control their underlying infrastructure and cannot guarantee real-time uninterrupted availability.

14 Accuracy of Railway Information

While we strive for accuracy, train schedules, routes, platform numbers, and PNR statuses can change dynamically. Information on MyTravelling should be treated as informational assistance, not as the sole authoritative source.

15 Official Railway Information Sources

For authoritative railway information, please verify via official portals:

16 Data Security

We implement technical and organizational security measures to protect your data, including secure server infrastructure, access controls, encrypted transmissions, monitoring, and regular updates. However, no electronic transmission over the Internet can be guaranteed 100% secure.

17 Data Retention

We retain information only as long as necessary to provide our services, maintain security, troubleshoot technical issues, or comply with legal obligations. Data that is no longer required is securely deleted or anonymized.

18 Account and Data Deletion

Users may request deletion of their account and associated data by emailing us at support@mytraveling.in with “Privacy Request” in the subject line.

19 Children’s Privacy

MyTravelling is not specifically directed toward children and does not knowingly collect personal data from minors in violation of applicable laws.

20 Third-Party Websites and Services

When you click links to external websites, their own independent privacy policies apply. We encourage reviewing third-party privacy terms before providing personal details.

21 Advertising

MyTravelling may display third-party advertisements. Advertising partners may utilize advertising identifiers or cookies to deliver and measure ad performance in accordance with their privacy policies.

22 Communications

We may send communications regarding OTP authentication, security alerts, service changes, and technical updates. We do not engage in unsolicited spam marketing.

23 Your Choices and Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, or withdraw consent. Contact our support team to exercise these rights.

24 Changes to This Privacy Policy

We may periodically update this Privacy Policy. Updated versions will be published on this page with an updated revision date.

25 Disclaimer Regarding Government Affiliation

MyTravelling is an independent private application. Railway trademarks and names are used solely for identification and informational purposes, without implying government endorsement.

26 No Ticket Booking or Payment Collection

MyTravelling does not book tickets, process reservations, or collect ticket payments. Use authorized railway platforms for ticket purchasing.

27 User Responsibility

Users are responsible for independently verifying all critical travel information (timings, PNR, platform) through official railway channels before embarking on journeys.

28 Contact Us

29 Acceptance of This Privacy Policy

By accessing or using MyTravelling, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please discontinue using the Platform.