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Privacy & Trust

Privacy Policy

Last Updated: June 2026
4 min read

Welcome to MyTraveling

Welcome to MyTraveling (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, disclose, and protect information when you use the MyTraveling website and mobile application (“Platform”).

By using the Platform, you agree to the practices described in this Privacy Policy.

1

About MyTraveling

MyTraveling is a railway information platform that helps users access train-related information such as:

  • PNR Status
  • Train Search
  • Train Fare Information
  • Station Information
  • Train Schedules and Related Railway Information

MyTraveling does not provide train ticket booking services.

MyTraveling does not collect ticket payments, process railway reservations, or act as a railway ticketing agent.

2

Information We Collect

a) Mobile Number

When you register or log in, we may collect your mobile number for account creation and authentication.

b) OTP Verification Data

To verify your mobile number, we send a One-Time Password (OTP) through SMS. OTPs are used solely for verification and security purposes.

c) Device Information

We may automatically collect certain technical information, including:

  • Device type
  • Operating system version
  • App version
  • IP address
  • Browser information
  • Diagnostic and crash reports

d) Usage Information

We may collect information regarding how users interact with the Platform, including:

  • Search queries
  • Features accessed
  • Usage frequency
  • Performance analytics
3

Information We Do Not Collect

We do not collect:

  • Railway ticket booking information
  • Payment card details
  • Bank account information
  • UPI credentials
  • Net banking credentials
  • Passwords for third-party services

Since MyTraveling does not offer ticket booking services, no payment information is collected or processed by us.

4

How We Use Your Information

We use information to:

  • Verify user accounts
  • Authenticate users through OTP
  • Improve application performance
  • Provide train-related information services
  • Maintain platform security
  • Detect misuse, fraud, or unauthorized activity
  • Respond to user support requests
5

Information Sharing

We do not sell, rent, or trade personal information.

We may share information only in the following situations:

Service Providers

We may use trusted third-party providers for:

  • SMS delivery
  • Cloud hosting
  • Analytics
  • Technical support

Legal Requirements

We may disclose information when required by:

  • Applicable law
  • Court orders
  • Government authorities
  • Law enforcement agencies
6

Data Security

We implement reasonable technical and organizational safeguards to protect user information against:

  • Unauthorized access
  • Disclosure
  • Alteration
  • Misuse
  • Destruction

However, no method of electronic storage or internet transmission can be guaranteed to be 100% secure.

7

Data Retention

We retain information only as long as necessary to:

  • Provide services
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements
8

Third-Party Services

The Platform may contain links or integrations with third-party services and websites.

We are not responsible for:

  • Their privacy practices
  • Their content
  • Their policies

Users should review the privacy policies of third-party services independently.

9

Children’s Privacy

The Platform is not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13.

10

Railway Information Disclaimer

Information Source

MyTraveling displays train-related information using a third-party railway information API.

The application is developed independently and is not affiliated with Indian Railways, IRCTC, CRIS, Ministry of Railways, or any Government organization.

The information provided within the application is intended only for informational purposes.

Users should verify important travel information from the official railway websites before making travel decisions.

Official Websites

11

Your Rights

Subject to applicable law, users may request:

  • Access to their information
  • Correction of inaccurate information
  • Deletion of account information
  • Withdrawal of consent where applicable
12

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be posted within the Platform and will become effective immediately upon publication.

13

Contact Us

For questions regarding this Privacy Policy, contact us: